Refund policy

At Makkah Crockery Center, we are committed to ensuring your satisfaction. If you are not completely happy with your purchase, we offer a 7-day refund policy under the following terms:

1. Eligibility for Refund:

   • Items must be returned within 7 days from the date of purchase.
   • Products must be unused, undamaged, and in their original packaging with all tags and labels intact.

2. Non-Refundable Items:

   • Items that are used, broken, or missing parts due to customer handling.
   • Clearance or sale items.

3. Refund Process:

   • To initiate a refund, please contact us on WhatsApp: 0331 5676025 with your receipt or proof of purchase.
   • Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

4. Refund Method:

   • Approved refunds will be processed via the original payment method or another mutually agreed method.

5. Return Shipping Costs:

   • Customers are responsible for any return shipping costs unless the item received was defective or incorrect.

We value your trust and look forward to serving you with the best products and services!